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Liteteq Solutions > Our Services > Helpdesk & IT Support

Helpdesk & IT Support

GLOBAL STRATEGIES, INSIGHT-DRIVEN TRANSFORMATION

IT problems are frustrating at best. They often lead to delays and loss of productivity. In 80% of cases problems could be solved within 30 minutes or less. This shows how important it is to have competent help in the event of an error or failure as quickly as possible. Even during regular operation, without any incident, users often have questions or are confronted with minor problems that can be solved quickly and efficiently by our Helpdesk. 

Don’t lose time. Regain productivity. Our Helpdesk is always ready to provide you and your users with fast, uncomplicated and professional help. 

Your Help Desk – Your support: 

Whether you need round the clock IT support or just a little extra help, Managed-ICT can create an IT support package that suits your business needs. We provide comprehensive IT support to smallmedium-sized businesses and Government.  

As well as providing a helpdesk, we carry out routine checks and maintenance on your systems to keep everything running smoothly. Our engineers can deal with most problems over the phone or by remotely accessing your users’ devices. If a problem is more severe and requires onsite attention, our engineers can come to your location to resolve the issue. 

We offer 

  • 1st-level Support
  • 2nd/3rd-level Support
  • VIP Support
  • Vendor Escalation Support

Our Services

Our Solutions

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Need Help ?

Please feel free to contact us. We will get back to you with 1-2 business days. Or just call us now

tel: 013 518 0064
whatsapp: 081 512 6786

Email: info@liteteq.co.za

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